I rewrote it as a stronger, more business-specific Terms of Service for Craft Butchers’ Pantry. I kept the useful Shopify framework from your original terms, but changed the language to better fit edible ingredients, curing salts, starter cultures, casings, tools, food-contact items, and commercial/home meat-processing use. Your original document also included Shopify relationship language, refund-policy references, shipping/risk language, privacy terms, and an EU cooling-off section, so I preserved those concepts where appropriate.
A few important changes I made: I removed the “personal/household use only” language because your customers may include serious hobbyists, chefs, processors, and small food businesses. I added buyer responsibility for correct dosing, storage, food-safety procedures, and regulatory compliance. That lines up better with FDA’s position that food manufacturers are responsible for safe foods and for ensuring ingredient use and labeling are compliant. (U.S. Food and Drug Administration)
Have an attorney review this before publishing, but this is much better aligned with your business.
Welcome to Craft Butchers’ Pantry. The terms “we,” “us,” and “our” refer to Craft Butchers’ Pantry. Craft Butchers’ Pantry operates this website and online store, including all related information, content, products, tools, educational materials, and services offered through the website.
By visiting our website, creating an account, placing an order, or using any part of our website or services, you agree to be bound by these Terms of Service, along with our Privacy Policy, Refund Policy, and any other policies referenced on our website.
Please read these Terms carefully before using our website or purchasing from us. These Terms include important information about product use, food safety, returns, disclaimers, limitations of liability, and your responsibilities as a customer.
If you do not agree to these Terms, you should not use our website or purchase products from Craft Butchers’ Pantry.
By using this website or placing an order, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.
You may be asked to provide certain information when using our website or placing an order, including your name, email address, billing address, shipping address, phone number, and payment information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account. You agree not to transfer, sell, assign, or allow unauthorized use of your account.
We reserve the right to refuse service, cancel accounts, cancel orders, or restrict access to our website if we believe any information provided is false, incomplete, fraudulent, or otherwise violates these Terms.
Craft Butchers’ Pantry sells food ingredients, curing supplies, casings, seasonings, starter cultures, additives, tools, equipment, packaging-related products, educational materials, and other products related to butchery, sausage making, charcuterie, curing, and meat processing.
Because many of our products are edible, food-contact, perishable, temperature-sensitive, or intended for technical meat-processing applications, you are responsible for reading and following all product labels, usage instructions, storage instructions, warnings, and applicable laws before using any product.
Product descriptions, images, packaging, specifications, suggested uses, and availability may change at any time without notice. We make reasonable efforts to describe our products accurately, but we do not guarantee that product images, colors, packaging, or appearance will exactly match what appears on your screen.
We reserve the right to discontinue any product, limit quantities, refuse orders, or restrict sales to any person, business, geographic region, or jurisdiction at our discretion.
Many products sold by Craft Butchers’ Pantry are intended for use in food production, meat processing, sausage making, curing, fermenting, drying, smoking, cooking, or related applications. These processes require proper formulation, sanitation, storage, temperature control, humidity control, cooking, drying, handling, and food-safety knowledge.
You are solely responsible for determining whether a product is appropriate for your intended use. You are also responsible for using each product correctly, safely, and in accordance with all instructions, applicable laws, and recognized food-safety practices.
This includes, but is not limited to:
Measuring ingredients accurately by weight when required
Following recommended usage rates and maximum usage limits
Properly storing ingredients, starter cultures, casings, curing salts, spices, and additives
Maintaining sanitary food-handling conditions
Monitoring time, temperature, pH, water activity, humidity, fermentation, cooking, cooling, and drying conditions when applicable
Following all applicable USDA, FDA, state, local, and industry requirements if products are used in a commercial food operation
Ensuring that finished products are safe, properly labeled, and legally compliant
Certain products, including curing salts, nitrites, nitrates, starter cultures, and other functional ingredients, must be used carefully and only as directed. These products are not general-purpose seasonings and must not be misused.
Craft Butchers’ Pantry provides products and information for educational and ingredient-supply purposes only. Our website content, labels, instructions, recipes, guides, and educational materials are not a substitute for a validated food-safety plan, HACCP plan, process authority review, regulatory approval, professional training, or legal advice.
If you use our products commercially, you are solely responsible for ensuring that your use complies with all applicable United States federal, state, local, and industry-specific laws, regulations, inspection requirements, labeling requirements, food-safety requirements, and licensing requirements.
Some customers may use our products in commercial food production, restaurants, butcher shops, meat-processing facilities, catering operations, retail food production, or other business applications.
If you use our products commercially, you are solely responsible for ensuring that your use complies with all applicable federal, state, local, and industry-specific laws, regulations, inspection requirements, labeling requirements, food-safety requirements, and licensing requirements.
Craft Butchers’ Pantry does not guarantee that any product, formulation, recipe, label claim, process, ingredient statement, or finished product will be approved by any regulator, inspector, customer, certifying body, or government agency.
You are responsible for confirming that all ingredients, additives, processing aids, casings, packaging, and finished products are suitable and legally permitted for your specific use and jurisdiction.
If you use our products commercially, you are solely responsible for ensuring that your use complies with all applicable United States federal, state, local, and industry-specific laws, regulations, inspection requirements, labeling requirements, food-safety requirements, and licensing requirements.
When you place an order, you are making an offer to purchase the products listed in your order. We reserve the right to accept or decline any order for any reason, including product availability, suspected fraud, pricing errors, shipping restrictions, regulatory concerns, or other issues.
Your order is not accepted until we confirm acceptance and process payment. Please review your order carefully before submitting it. Because we sell edible, food-contact, and time-sensitive products, we may be unable to cancel or change an order once it has been accepted, packed, processed, or shipped.
If we cancel or modify an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed, unless there is an error in pricing or product information.
Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs duties, import fees, or other charges.
We reserve the right to correct pricing errors, product-description errors, availability errors, or other inaccuracies at any time, including after an order has been submitted. If an order is affected by an error, we may cancel the order, contact you for instructions, or issue a refund.
You agree to provide current, complete, and accurate billing, payment, and account information for all purchases. You represent that you are authorized to use the payment method provided and that you will pay all charges incurred, including applicable taxes, shipping, and handling.
Craft Butchers’ Pantry ships within the United States only. We do not ship internationally, export products, arrange export shipments, or ship to freight forwarders for international delivery.
Shipping times and delivery estimates are provided for convenience only and are not guaranteed. We are not responsible for delays caused by carriers, weather, incorrect addresses, failed delivery attempts, holidays, supply-chain disruptions, or events outside our control.
You are responsible for providing a correct and deliverable shipping address within the United States. We are not responsible for orders shipped to an incorrect address provided by the customer.
Once an order is transferred to the shipping carrier, title and risk of loss pass to you to the fullest extent permitted by law. However, if your order arrives damaged, defective, missing items, or incorrect, please contact us promptly so we can review the issue.
Some products may be temperature-sensitive or storage-sensitive. You are responsible for retrieving delivered packages promptly and storing products according to the instructions on the product label or product page.
Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.
Because we sell edible products, food ingredients, food-contact items, casings, curing supplies, starter cultures, spices, seasonings, additives, and other products that may be sensitive to storage and handling conditions, returns are limited.
Edible products, ingredients, casings, curing salts, starter cultures, seasonings, additives, and food-contact products are reviewed on a case-by-case basis. For food-safety and quality reasons, we generally cannot accept returns on edible products or food-contact items once they have been shipped, opened, used, handled, or removed from our control.
Non-edible products may be eligible for return within 14 days of delivery, provided they are unused, in their original packaging, and in the same condition in which they were received.
Items sent back without prior return authorization will not be accepted.
If an item is damaged, defective, missing, or incorrect, you must contact us as soon as possible at orders@butcherspantry.com and include your order number, photos, and a description of the issue.
We reserve the right to approve, deny, or partially approve any return, refund, replacement, or store credit request based on the facts of the situation.
After delivery, you are responsible for proper storage, handling, and use of all products.
This includes refrigerating, freezing, sealing, protecting from moisture, keeping dry, preventing contamination, and following any other storage instructions provided on the product label, product page, or packaging.
We are not responsible for product degradation, spoilage, contamination, loss of viability, clumping, moisture damage, odor changes, infestation, misuse, or loss of quality caused by improper storage or handling after delivery.
Starter cultures, casings, curing ingredients, spices, and other technical food products may have specific storage requirements. Failure to follow those requirements may affect product performance and safety.
You are responsible for reviewing all product labels, ingredient statements, allergen information, and product descriptions before purchasing or using any product.
If you have a food allergy, dietary restriction, sensitivity, or other concern, contact us before ordering. We will make reasonable efforts to answer product questions, but we cannot guarantee that any product is suitable for every allergy, dietary need, processing environment, or application unless expressly stated in writing.
Ingredient statements, allergen information, and product specifications may change. Always review the label on the product you receive before use.
Our website may include recipes, guides, usage suggestions, product education, videos, articles, charts, calculators, or other informational materials.
This content is provided for general educational purposes only. It is not a guarantee of product performance, finished-product safety, regulatory compliance, yield, shelf life, flavor, texture, color, cure development, fermentation performance, drying performance, or commercial approval.
You are responsible for determining whether any recipe, formula, process, or instruction is appropriate and safe for your specific ingredients, equipment, process, environment, and intended use.
For commercial production, you should rely on validated processes, qualified food-safety professionals, process authorities, regulatory guidance, and applicable inspection requirements.
All content on our website, including text, images, logos, product names, graphics, videos, designs, labels, recipes, educational materials, slogans, and other materials, is owned by Craft Butchers’ Pantry or its licensors and is protected by applicable intellectual property laws.
You may use our website for personal, informational, and purchasing purposes only. You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of our website or content without our prior written permission.
Craft Butchers’ Pantry names, logos, product names, designs, and slogans are trademarks or trade dress of Craft Butchers’ Pantry or its affiliates. You may not use them without our written permission.
Our website may include links to third-party websites, tools, services, payment processors, shipping providers, apps, or embedded functionality. We do not control and are not responsible for third-party websites, services, content, policies, or practices.
Any use of third-party tools or websites is at your own risk. You should review the terms and policies of any third party before using their services or providing information to them.
Craft Butchers’ Pantry is powered by Shopify, which enables us to provide our online store and related services. However, any sales and purchases made through our store are made directly between you and Craft Butchers’ Pantry.
By using our website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and Craft Butchers’ Pantry, including any injury, damage, loss, claim, product issue, or dispute arising from products purchased from us.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Craft Butchers’ Pantry.
Your submission of personal information through our website is governed by our Privacy Policy, which can be viewed here:
[INSERT PRIVACY POLICY LINK]
Because our website is powered by Shopify and may use third-party apps or services, certain personal information may be collected, processed, transmitted, or stored by Shopify and other service providers as necessary to operate the website, process orders, accept payments, ship products, provide customer service, and improve our services.
If you submit reviews, photos, comments, feedback, ideas, suggestions, recipes, testimonials, or other content to us, you grant Craft Butchers’ Pantry a worldwide, royalty-free, perpetual, sublicensable license to use, reproduce, modify, publish, display, distribute, and promote that content in any medium for any lawful business purpose.
You represent that you own or have the necessary rights to submit such content and that your submission does not violate any third-party rights, laws, or these Terms.
We may monitor, edit, refuse, or remove any content that we determine is unlawful, offensive, misleading, inaccurate, infringing, abusive, obscene, harmful, or otherwise objectionable.
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, inventory, product specifications, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted an order. We may cancel, modify, or refund orders affected by such errors.
You may use our website only for lawful purposes. You agree not to use the website or services:
For any unlawful, fraudulent, abusive, or malicious purpose
To violate any federal, state, local, or international law or regulation
To infringe upon our intellectual property rights or the rights of others
To submit false, misleading, or inaccurate information
To harass, abuse, defame, threaten, or harm any person
To transmit viruses, malware, or harmful code
To interfere with the security or operation of the website
To scrape, extract, copy, or harvest data without permission
To impersonate another person or entity
To place orders using unauthorized payment information
To resell, export, or divert products in violation of applicable laws or restrictions
To misuse food ingredients, curing products, starter cultures, or technical ingredients in an unsafe or unlawful manner
We reserve the right to suspend, restrict, or terminate access to our website or cancel orders if we believe these Terms have been violated.
You may not use bots, scrapers, crawlers, automated tools, artificial intelligence agents, or other automated systems to access, copy, interact with, place orders through, scrape, extract, or monitor our website without our prior written permission.
Any approved automated access must identify itself accurately and comply with all restrictions, security measures, robots.txt instructions, rate limits, and other requirements we establish.
We reserve the right to block, restrict, or disable automated access at any time.
Our website, services, content, and products are provided on an “as is” and “as available” basis, except as expressly stated in writing by Craft Butchers’ Pantry.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, durability, product performance, process performance, finished-product safety, regulatory approval, or suitability for any particular use.
We do not warrant that:
Our website will be uninterrupted, secure, timely, or error-free
Product information will always be complete, current, or error-free
Products will meet your expectations or produce a specific result
Any recipe, process, formulation, or educational content will be safe or compliant for your specific use
Any product will be suitable for a specific commercial, regulatory, or food-processing application unless expressly stated in writing
Some jurisdictions do not allow the exclusion of certain warranties, so some limitations may not apply to you.
To the fullest extent permitted by law, Craft Butchers’ Pantry, its owners, employees, contractors, suppliers, service providers, affiliates, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from or related to:
Your use of our website
Your purchase or use of any product
Improper storage, handling, measuring, formulation, processing, cooking, curing, fermenting, drying, or use of any product
Failure to follow product instructions or applicable food-safety practices
Commercial production, resale, labeling, regulatory, or inspection issues
Shipping delays, carrier issues, lost packages, or damage in transit
Website errors, interruptions, or inaccuracies
Reliance on educational content, recipes, instructions, or product information
This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Craft Butchers’ Pantry, Shopify, and our respective owners, employees, contractors, suppliers, affiliates, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:
Your breach of these Terms
Your violation of any law or regulation
Your misuse of any product
Your improper storage, handling, formulation, processing, or use of any product
Your commercial use, resale, labeling, distribution, or incorporation of products into finished goods
Your violation of any third-party rights
Your negligence, misconduct, or failure to follow applicable food-safety requirements
We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.
We may terminate or restrict your access to our website or services at any time, without notice, if we determine that you have violated these Terms or used our website or products in a way that may harm Craft Butchers’ Pantry, our customers, our suppliers, Shopify, or any third party.
Any obligations or provisions that by their nature should survive termination will continue to apply, including intellectual property, disclaimers, limitations of liability, indemnification, governing law, and payment obligations.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. The remaining provisions will continue in full force and effect.
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Craft Butchers’ Pantry regarding your use of our website and purchases from us.
You may not assign, transfer, or delegate these Terms or your rights or obligations under them without our prior written consent.
We may assign, transfer, or delegate these Terms and our rights and obligations at any time without notice or consent.
These Terms and any separate agreements under which we provide products or services shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict-of-law principles.
You agree that any dispute arising from or related to these Terms, our website, or purchases from Craft Butchers’ Pantry shall be brought in the state or federal courts located in Illinois, unless otherwise required by applicable law.
Craft Butchers’ Pantry sells and ships products within the United States only. We do not sell, ship, export, arrange export, or authorize export of our products outside of the United States.
By placing an order, you represent that the order is intended for delivery and use within the United States and will not be exported, resold for export, forwarded internationally, or otherwise transferred outside the United States.
We reserve the right to cancel, refuse, or refund any order that we believe may involve international shipment, freight forwarding, export, resale for export, or delivery to a location outside the United States.
Customers are responsible for ensuring that any purchase, use, resale, or distribution of products complies with all applicable federal, state, and local laws within the United States.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
The most current version of the Terms will be available on this page. Your continued use of our website or services after changes are posted constitutes acceptance of those changes.
Questions about these Terms should be sent to:
Craft Butchers’ Pantry
Email: orders@butcherspantry.com
Address: 1930 Innovation Way, Libertyville, IL 60048
Phone: 845-797-1775
Additional business information, if applicable:
Legal Business Name: Craft Butchers Pantry LLC
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